These terms govern your use of our website and your participation in our classes and programmes. Please read them before booking.
This website is operated by [LEGAL ENTITY NAME], a company registered in [England and Wales / Scotland / Northern Ireland] under company number [COMPANY NUMBER], whose registered office is at [REGISTERED OFFICE ADDRESS] ("we", "us", "our").
By booking a class or programme, or by creating an account, you agree to these terms. If you do not agree with them, please do not use our services.
We may update these terms from time to time. The version in force is the one published on this page at the date of your booking, and we will give you reasonable notice of any material change that affects a booking you have already made.
We provide yoga, movement, breathwork and meditation instruction for general wellbeing. We are a wellness provider, not a healthcare provider.
We do not provide medical, physiotherapeutic, psychological or psychiatric services, and nothing we provide is intended to diagnose, treat, cure or prevent any disease or medical condition. Please read our Medical Disclaimer, which forms part of these terms.
Our instructors hold the qualifications stated on their profiles. Those qualifications do not make them medical practitioners.
You must be at least 18 years old to book. Participants aged under 18 may attend only with the written consent of a parent or guardian and where we have confirmed in writing that the session is suitable.
You are responsible for telling us, before you participate, about any medical condition, injury, pregnancy, recent surgery, medication or symptom that could affect your safety. If you are unsure whether an activity is safe for you, consult your GP or a qualified clinician first.
We may decline or end your participation where we reasonably believe that continuing would put you or others at risk. Where we do so, we will treat it as a cancellation by us.
A booking is confirmed only when we send you a written confirmation. Prices, membership fees and any attendance-linked credit are those shown on the site at the time you book.
All prices are in [pounds sterling (GBP)] and [include / exclude] VAT where applicable. If VAT is chargeable, the VAT treatment will be stated on your receipt.
If we discover an obvious pricing error before your booking is confirmed, we will contact you and you may confirm at the corrected price or cancel at no cost.
If you are a consumer contracting at a distance, you normally have the right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel within 14 days of entering the contract, and to receive a refund.
If you ask us to begin providing the service during that 14-day period, you may still cancel, but we may charge you a proportionate amount for what has already been supplied.
Where a booking is for a class or session on a specific date, the cancellation right may not apply, because the contract is for leisure services supplied on a specific date. Where that exception applies, our own cancellation and rescheduling policy below governs instead.
To cancel, write to us at the contact address on this site. You may use the model cancellation form in the Regulations, but you do not have to.
You may reschedule or cancel a booked session by giving us at least [NOTICE PERIOD] notice. Cancellations with less notice may not be refunded or credited.
If we cancel a session, you may choose a credit, a transfer to another session, or a refund of the amount paid for that session.
Attendance-linked credits, where offered, are described on the relevant programme page and in our price schedule. Credits are not cash, cannot be exchanged for cash unless we say otherwise in writing, and expire as stated at the point of purchase.
Nothing in these terms limits your rights under the Consumer Rights Act 2015. Services must be performed with reasonable care and skill. If they are not, you may be entitled to have the service performed again or to a price reduction.
Please tell us about any problem as soon as you can, so we have the chance to put it right. We aim to acknowledge complaints within [X] working days and to resolve them within [Y] working days.
We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for any matter which cannot lawfully be excluded.
Subject to that, we are not liable for loss or damage that was not foreseeable, for loss arising from your failure to disclose a relevant health condition, or, where you are a business customer, for loss of profit, business or anticipated savings.
You participate in physical activity at your own risk and are responsible for working within your own limits and for stopping if you feel unwell.
We ask you to arrive on time, follow instructor guidance, and treat other participants and staff with respect. We may end participation without refund where conduct is abusive, discriminatory, or unsafe.
Where a session is delivered online, please do not record, reproduce or redistribute it without our written consent.
All content on this site and in our programmes — including text, video, sequences, recordings and materials — belongs to us or our licensors. You may use it for your own personal, non-commercial practice only.
We process personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. Our Privacy Notice explains what we collect, why, how long we keep it and the rights you have, including the right to complain to the Information Commissioner's Office.
Health information you give us is special category data. We use it only to assess whether participation is safe and to keep you safe during sessions.
These terms are governed by the law of [England and Wales / Scotland / Northern Ireland], and you may bring proceedings in the courts of that jurisdiction. If you live elsewhere in the UK, you may also bring proceedings in your local courts.
Questions about these terms can be sent to the contact address published on this website. We will respond as quickly as we reasonably can.